Jazz Support
Jazz Software Privacy Policy

This policy applies to all information collected or submitted on Jazz Software’s website and our apps for iPhone, iPad, Apple Watch and any other devices and platforms.

Information we collect

When creating an account, you will be asked to enter an email address and a password. Email addresses are only used for logging in, password resets, responding to emails that you initiate, and notifications that you request. We don’t send promotional emails.

You may choose not to provide an email address, in which case you will not be able to sync aircraft and flights, or any other data, between your devices. Without an email address, you will not be able to request the creation of new fleets of aircraft.

We store information about your aircraft and flights to sync this information between our server and your devices. We also collect anonymous statistics about crash information to improve our product.

If you request the creation of a fleet of aircraft, all aircraft information including registration numbers is publicly visible in the app.

Technical basics

We use cookies on the site and similar tokens in the app to keep you logged in. Our server software may also store basic technical information, such as your IP address, in temporary memory or logs.


Jazz Software’s apps collect aggregate, anonymous statistics, such as the percentage of users who use particular features, to improve the apps.

Information usage

We use the information we collect to operate and improve our website, apps, and customer support.

We do not share personal information with outside parties.

We may disclose your information in response to subpoenas, court orders, or other legal requirements; to exercise our legal rights or defend against legal claims; to investigate, prevent, or take action regarding illegal activities, suspected fraud or abuse, violations of our policies; or to protect our rights and property.

In the future, we may sell to, buy, merge with, or partner with other businesses. In such transactions, user information may be among the transferred assets.


We implement a variety of security measures to help keep your information secure. For instance, all communication with the app and website requires HTTPS.

Accessing, changing, or deleting your information

You may access or change your information from the iOS app(s).

Deleted information may be kept in backups for up to 90 days. Backups are encrypted and are only accessed if needed for disaster recovery.

If you wish to have all of your information permanently deleted from our systems, you may email support@jazzsoftware.com with your request.

California Online Privacy Protection Act Compliance

We comply with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

We never collect or maintain information at our website from those we actually know are under 13, and no part of our website or apps is structured to attract anyone under 13.

Information for European Union Customers

By using Jazz Software apps and providing your information, you authorize us to collect, use, and store your information outside of the European Union.

International Transfers of Information

Information may be processed, stored, and used outside of the country in which you are located. Data privacy laws vary across jurisdictions, and different laws may be applicable to your data depending on where it is processed, stored, or used.

Your Consent

By using our site or apps, you consent to our privacy policy.

Contacting Us

If you have questions regarding this privacy policy, you may email support@jazzsoftware.com.